Email Terms

This message is intended only to the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosing under applicable law. If you or your agent are not the intended recipient you are hereby notified that any dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by telephone or email and delete the communication from your inbox, deleted folder, and any instance of this communication on your email server.

Review Terms

Cape and Islands Home Healthcare’s policy allows for the removal of reviews that contain personal information including but not limited to financial or medical; libelous, harassing, abusive, obscene, vulgar, sexually explicit language; inappropriate language with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristics; language unrelated to Cape and Islands Home Healthcare ’s services; clearly false or misleading content; and duplicated reviews from the same person.

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

It is Cape and Island Home Healthcare’s policy that all protected health information, including demographic and contact data, collected and maintained by the company only be used as necessary for treatment, payment, and healthcare operations purposes; to comply with applicable law; as otherwise indicated in this notice; and as authorized by you. Cape and Island Home Healthcare will attempt to mitigate, to the extent practicable, any harmful effects from its misuse or inappropriate disclosure of your protected health information.

Pursuant to applicable federal and state laws, all client records shall be maintained for the required number of years from the date of last service rendered. The Director of your servicing Cape and Island Home Healthcare Office shall be responsible for maintaining custody and confidentiality of your records.

Uses and Disclosure of Protected Health Information

Cape and Island Home Healthcare may use and disclose your protected health information for treatment, payment, and healthcare operations purposes, as follows:

Treatment purposes: to appropriate parties to ensure you receive proper care.

For example, we may share your protected health information with your primary care provider or other treating physician(s), emergency transports, hospital emergency rooms, and referred caregivers.

Payment purposes: to help referred caregivers receive payment for their services.

For example, we may share information with your long-term care insurance provider or other third-parties responsible for paying your bills. If you pay out of pocket, in full, for care, you may request that protected health information related to that care be restricted from disclosure to health plans.

Healthcare operations purposes: to assess and to improve our referral services.

For example, we may share information with an independent quality and client satisfaction surveyor who may contact you to assess the quality of our referral services.

When we share your protected health information with a third-party business associate, such as an independent quality and client satisfaction surveyor, we will have a written contract with the third party requiring it to protect the privacy of your disclosed protected health information.

We may use or disclose protected health information, without your written authorization or the opportunity for you to agree or object, as follows:

To the extent required by law, provided the use or disclosure complies with and is limited to the law’s relevant requirements.

For public health activities, including: to a public health authority for preventing or controlling disease, injury, or disability; for purposes related to the quality, safety or effectiveness of an FDA-regulated product or activity; to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; to an employer, about an individual who is a member of the workforce of the employer; and to a school, about an individual who is a student or prospective student of the school;

About an individual whom we reasonably believe to be a victim of abuse, neglect, or domestic violence to a public health authority or government authority, including a social service or protective services agency;

To a health oversight agency for oversight activities authorized by law or necessary for appropriate oversight, including audits, investigations, inspections, and other actions;

In the course of any judicial or administrative proceeding, if expressly authorized by a court or administrative tribunal order or in response to a subpoena, discovery request, or other lawful process;

For a law enforcement purpose to a law enforcement official: if pursuant to process or as otherwise required by law; to identify or locate a suspect, fugitive, material witness, or missing person; about an individual who is or is suspected to be a victim of a crime; to alert law enforcement of a death, if we suspect the death resulted from criminal conduct; if we believe it constitutes evidence of criminal conduct on our premises; and in response to a medical emergency, if necessary to alert law enforcement to the commission and nature of a crime, the location or victim(s) of such crime, and the identity, description, and location of the perpetrator;

To a coroner or medical examiner for the purpose of identifying a deceased person, determining a cause of death, or other duties;

To organ procurement organizations or other entities engaged in the procurement, banking, or transplantation of cadaveric organs, eyes, or tissue for the purpose of facilitating transplantation;

For research, under certain conditions, regardless of the source of funding of the research;

To a person or persons reasonably able to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, including to the target of the threat, if we believe, in good faith, the use or disclosure is necessary, or to law enforcement authorities to identify or apprehend an individual;

For specialized government functions, including: if you are Armed Forces personnel, activities deemed necessary by appropriate military command authorities to assure the proper execution of the military mission; to federal officials for lawful intelligence, counter-intelligence, and other national security activities, the provision of protective services to the President, foreign heads of state, or other authorized persons, or for certain investigations; and about an inmate or individual to a correctional institution or a law enforcement official having lawful custody of such inmate or other individual; and

As authorized by, and to comply with, laws relating to workers’ compensation or other similar programs, established by law, that provide benefits for work-related injuries or illness without regard to fault.

We may use or disclose your protected health information for the following purposes, provided that we inform you in advance of the use or disclosure and give you the opportunity to agree to or prohibit or restrict the use or disclosure. We may orally inform you of and obtain your oral agreement or objection to these uses and disclosures.

 

Involvement with care or payment: we may disclose to a family member, other relative, close personal friend, or any other person identified by you, the protected health information directly relevant to such person’s involvement with your health care or payment related to your health care.

Notification: we may use or disclose your protected health information to notify or assist in the notification of (including identifying or locating), a family member, your personal representative, or another person responsible for your care, of your location, general condition, or death.

Disaster Relief: we may use or disclose your protected health information to entities authorized by law to assist in disaster relief efforts, for the purpose of coordinating notification as described above.

If you are present for, or available prior to, the uses and disclosures in the immediately preceding paragraph, we may only use or disclose your protected health information if: 1) we obtain your agreement, 2) we provide you the opportunity to object and you do not object, or 3) we reasonably infer in our professional judgment that you do not object. If you are not present, or if the opportunity to agree or object cannot be provided because of your incapacity or an emergency, we will exercise our professional judgment to determine whether the disclosure is in your best interests and will disclose only the information directly relevant to the person’s involvement or needed for notification purposes. If you are deceased, we may disclose protected health information relevant to a family member or other person who was involved in your care or payment for health care prior to your death, unless doing so is inconsistent with your prior expressed preference known to us.

Any uses or disclosures of your protected health information not listed above, or otherwise required by law, will be made only with your written authorization, which you may revoke in writing at any time. Upon receipt of your written revocation of an authorization, Cape and Islands Home Healthcare will cease to use or disclose your protected health information in the previously authorized manner. The written authorization requirement includes most uses and disclosures of psychotherapy notes, most uses and disclosures of protected health information for marketing purposes, and the sale of protected health information.

Client Privacy Rights

Cape and Islands Home Healthcare is required to:

Request that communications of protected health information be received by alternative means or at alternative locations;

Inspect and copy your protected health information;

Amend your protected health information;

Receive an accounting of the disclosures of your protected health information; and

Obtain a paper copy of this Notice of Privacy Practices.

You may exercise any of the above rights by contacting Cape and Islands Home Healthcare in writing.

You also have the right to complain to Cape and Islands Home Healthcare and to the Secretary of the Department of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with Cape and Islands Home Healthcare by contacting V.P. for Quality, Compliance and Outcomes at Cape and Islands Home Healthcare’s corporate headquarters 774-552-8684 or in writing at Cape and Islands Home Healthcare. You will not be retaliated against for filing any such complaint.

Cape and Islands Home Healthcare’s Duties

You have the right to request restrictions on certain uses and disclosures of your protected health information. Cape and Islands Home Healthcare is not required to agree to these requests.

You further have the right to:

Maintain the privacy of your protected health information;

Provide you with notice of our legal duties and privacy practices with respect to your protected health information;

Provide you with access to an electronic copy of your protected health information, in the electronic form and format requested by you, if it is readily producible, or, if not readily producible, in an electronic form and format as agreed to by us and you; if you decline to accept any of the electronic formats readily producible by us, we must provide you a hard copy to fulfill your request; we may impose a reasonable cost-based fee to review the access request and to produce the electronic copy;

Transmit a copy of protected health information, if requested by you, directly to another person designated by you; such a request must be in writing, be signed by you, and clearly identify the designated person and where to send the copy of the protected health information;

Notify you following a breach of your unsecured protected health information; and

Abide by the terms of the Notice of Privacy Practices that is in effect.

Cape and Islands Home Healthcare reserves the right to change the terms of this notice at any time and to immediately make the new notice provisions effective for all protected health information that it maintains. If the terms of this notice are materially changed, Cape and Islands Home Healthcare will promptly provide you with the revised notice by mail.

Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Cape and Islands Home Healthcare, may collect from you, and how it is used. By using our website, capeandislandhomehealthcare.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company.

Protect and defend the rights or property of our website and related properties

Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our website or its related properties.

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 774-552-8684 or via mail Attn: Privacy Officer